Refund policy

We hope you’ll be happy with your Polar Endurance purchases, but in the event you want to return or exchange an item, the following information applies:

• Under the UK’s Distance Selling Regulations, you have 7 working days from the day after your purchase to cancel your order. In this case, we will provide a full refund within 30 days from the date in which you cancel.

• If asking for a refund or exchange, we ask that returned items are reach us within 14 days from the day you receive your order.

• We acknowledge your right to examine items you have purchased, but we reserve the right to refuse an exchange and to act against you if we believe you have not taken appropriate care with the returned goods.

• To make sure any items returned are accepted, please ensure you follow the instructions below:

• Do not wear fragrance or any other products which may leave a scent on the garments.

• Ensure footwear is not worn and that the box is undamaged.

• Please wear underwear when trying on any underwear or swimwear you have bought from us.

• This returns policy applies to all Polar Endurance online customers in all territories we can ship to.